Protect Your Card From Fraud
You can easily manage and protect your Sentinel Federal Debit Card and Credit Card from fraud. Not only can you lock and unlock your card any time, for any reason, using our Mobile App, you can also get a push notification when any transaction is made using your card.
Trust SFCU to keep your financial assets secure with proactive measures and expert guidance on card protection.
To report lost or stolen cards, give us a call at 605-923-1405 or 888-923-1400 during normal business hours and at 888-297-3416 after business hours.
Guide to Protecting Your Card from Fraud
Lock and Unlock Your Cards
You can manage your cards from our Mobile App. This feature allows you to lock and unlock your Sentinel Federal Debit Card and Credit Card at any time, for any reason.
Simply login to our app and select “Manage My Cards” in the More Menu. You can see your recent activity and temporarily lock and unlock your cards at any time.
To report lost or stolen cards, give us a call at 605-923-1405 or 888-923-1400 during normal business hours and at 888-297-3416 after business hours.
Download our Mobile Banking App from the App Store and on Google Play.
Get Card Notifications
Simply login to our app and select “Manage My Cards” in the More Menu. You can enable Activity Alerts for your card in Card Controls.
With these enabled, you will receive a push notification when any transaction is made using that card.
You can also set to be notified only for transactions over a certain amount, as well as additional notifications for Foreign Transactions and Card Not Present Transactions.
Report Lost or Stolen Card or Fraud
We are here for you … so don’t panic. We’ll help you get past that awful feeling in the pit of your stomach and get you back on track in no time. You got this!
Where to start …
During Normal Business Hours:
Give us a call at 605-923-1405 or 888-923-1400, Monday through Friday from 7:30 a.m. to 5:30 p.m. (MT).
After Business Hours:
If it is after our normal Business Hours, call 888-297-3416.
Lock Your Card:
Use our Mobile App to lock your card. Login to our app and select “Manage My Cards” in the More Menu.
Get Assistance With Your Cards
If you have questions about your Sentinel Federal Debit Cards and Credit Cards or any transactions on your cards, you can give us a call.
During Normal Business Hours:
Call us at 605-923-1405 or 888-923-1400, Monday through Friday from 7:30 a.m. to 5:30 p.m. (MT).
After Business Hours:
If it is after our normal Business Hours, call 800-547-3556.
Activate Your Card
If you received your Sentinel Federal Debit Card or Credit Card in the mail, remember to activate your card right away. Call 800-290-7893 to activate.
Change Your PIN
If you know your current PIN, you can visit any Sentinel Federal ATM to get a new PIN for your Debit Card and Credit Card.
If you forgot your PIN or would like a new PIN, simply call 1-800-290-7893.
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