Protect Your Card From Fraud

You can easily manage and protect your Sentinel Federal Debit Card and Credit Card from fraud. Not only can you lock and unlock your card any time, for any reason, using our Mobile App, you can also get a push notification when any transaction is made using your card.

Protect Your Card From Fraud

You can easily manage and protect your Sentinel Federal Debit Card and Credit Card from fraud. Not only can you lock and unlock your card any time, for any reason, you can also get text alerts that notify you when your card has been used for transactions.

Lock and Unlock Your Cards

You can manage your cards from our Mobile App. This feature allows you to lock and unlock your Sentinel Federal Debit Card and Credit Card at any time, for any reason.

Simply login to our app and select “Manage My Cards” in the More Menu. You can see your recent activity and temporarily lock and unlock your cards at any time.

To report lost or stolen cards, give us a call at 605-923-1405 or 888-923-1400 during normal business hours and at 888-297-3416 after business hours.

Download our Mobile Banking App from the App Store and on Google Play.

   

Get Card Notifications

Simply login to our app and select “Manage My Cards” in the More Menu. You can enable Activity Alerts for your card in Card Controls.

With these enabled, you will receive a push notification when any transaction is made using that card.

You can also set to be notified only for transactions over a certain amount, as well as additional notifications for Foreign Transactions and Card Not Present Transactions.

Report Lost or Stolen Card or Fraud

We are here for you … so don’t panic. We’ll help you get past that awful feeling in the pit of your stomach and get you back on track in no time. You got this!

Where to start …

During Normal Business Hours:

Give us a call at 605-923-1405 or 888-923-1400, Monday through Friday from 7:30 a.m. to 5:30 p.m. (MT).

After Business Hours:

If it is after our normal Business Hours, call 888-297-3416.

Lock Your Card:

Use our Mobile App to lock your card. Login to our app and select “Manage My Cards” in the More Menu.

Get Assistance With Your Cards

If you have questions about your Sentinel Federal Debit Cards and Credit Cards or any transactions on your cards, you can give us a call.

During Normal Business Hours:

Call us at 605-923-1405 or 888-923-1400, Monday through Friday from 7:30 a.m. to 5:30 p.m. (MT).

After Business Hours:

If it is after our normal Business Hours, call 800-547-3556.

Activate Your Card

If you received your Sentinel Federal Debit Card or Credit Card in the mail, remember to activate your card right away. Call 800-290-7893 to activate.

Change Your PIN

If you know your current PIN, you can visit any Sentinel Federal ATM to get a new PIN for your Debit Card and Credit Card.

If you forgot your PIN or would like a new PIN, you can give us a call during normal business hours. Call us at 605-923-1405 or 888-923-1400, Monday through Friday from 7:30 a.m. to 5:30 p.m. (MT).

Let us know if you’ll be traveling with your card

To make sure your Debit Card or Credit Card isn’t blocked while you are traveling outside of your normal area, please give us a call and let us know you will be traveling. That way your card won’t be blocked or flagged for unusual activity. Have a safe trip!

 

During Normal Business Hours:

Give us a call at 605-923-1405 or 888-923-1400, Monday through Friday from 7:30 a.m. to 5:30 p.m. (MT).

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