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Forgot Your Online Banking Password?

Follow the steps below to reset your password:

  • Click the “I forgot my password” link on the login page of It’s Me 247 Online Banking
  • Correctly answer the three security questions that you had set up
  • Then, set up a new password to use for online banking

If you can’t remember your username, or the answers to your security questions or if your password has expired, please call us at 605-923-1405 or toll-free at 888-923-1400. We can reset for you and then you will need to log in right away and set up new ones.

Send Us A Message

We would love to hear from you! Please fill out this form and we will get in touch with you within one business day. THIS FORM IS NOT A SECURE CHANNEL. Please do not include sensitive information such as account numbers, social security numbers, etc. Just include your name as it appears on your account.
  • This field is for validation purposes and should be left unchanged.

Phone Numbers:

Call Center Hours: 8 am – 5 pm MT Mon – Fri
Main Phone: 605-923-1405
Toll-Free: 888-923-1400
Overseas DSN: 675-6303

Main Fax:


Routing Number:


Lost, Stolen or Blocked Cards:

During Normal Business Hours (8 am – 5 pm MT Mon – Fri):
605-923-1405 or 888-923-1400

After Business Hours:

  • ATM Cards:
    • Sentinel FCU: 800-472-3272
  • Debit Cards:
    • Sentinel FCU: 800-682-6075
    • Rapid City Telco FCU: 800-236-2442
  • Credit Cards:
    • Sentinel FCU: (Lost/Stolen) 800-543-5073; (Blocked) 866-334-1048
    • Rapid City Telco FCU: 800-808-7230

Mailing Address:

Sentinel Federal Credit Union
PO Box 700
Box Elder, SD 57719

Locations & Hours  Shared Branching