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By Keith Robbennolt
President & Chief Executive Officer

The COVID-19 pandemic has turned Sentinel Federal Credit Union, and the whole world for that matter, upside down. We found ourselves in a near constant state of flux as we adapted to the ever-changing winds of the pandemic. I am so very proud of the Sentinel team, and grateful to our members for their dedication and understanding during these turbulent times.

Like most financial institutions and other businesses, we had to close our lobbies for the safety and protection of our staff and members. While our lobbies were closed, the resiliency of our team and members shined, as we all learned new ways to interact with the Credit Union. Through the use of our convenient drive-up tellers, Online Banking and Mobile Banking App, we have been able to deliver the same quality service our members expect from our team.

Our branch lobbies are now open. We have taken several precautionary measures to ensure the safety of everyone in our branches while we continue to deliver necessary services to our members.

  • We still encourage you to take advantage of our convenient drive-up tellers, our Mobile Banking App and Online Banking services.
  • Facemasks are encouraged for in-person lobby transactions.
  • Protective acrylic shields are in place at all teller workstations, with additional shields available for our lending staff.
  • The number of people in each branch is being monitored and regulated to abide by CDC guidance.
  • Social distancing is encouraged, and each branch has markers to designate the 6 feet social distancing guidance.
  • We are cleaning shared surfaces after each interaction.
  • All branches are receiving additional cleaning.
  • Appointments for lobby visits are still encouraged and can be made by calling 605-923-1405.

We remain committed to the health and safety of our members and staff and we continue to monitor the spread of COVID-19 in our communities. We will continue to keep you updated with any changes.

If you are experiencing a financial hardship due to COVID-19, we are here for you. Give us a call at 605-923-1405 and a Financial Services Officer will work with you to see if you qualify for an extension on your existing loan.

Remember, your funds are safe, and we want to keep you and our staff safe. You can feel secure knowing that your Credit Union continues to remain safe, secure, and financially strong. This is our top priority.

I want to personally thank each of you for your patience and understanding as we continue to navigate through the uncharted waters COVID-19 has presented thus far.

We appreciate your valuable membership.

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What Our Members Say About Us

Joe M

Member

“We have several credit unions that got lost in the mix during a move–our bad. However, out of all of those credit unions, SFCU went OUT OF THEIR WAY to ensure we knew our account was dormant and helped us through the process of getting the account back on track. They also refunded every fee taken for dormant status. After losing more money than I’d like to admit from other institutions, I cannot tell you how much I appreciate the customer service of Sentinel FCU.”

Bret R

Member

“I have been using Sentinel for almost 30 years, and my family has been just as long! I purposely make the extra drive to the Radar Hill Branch with Nate working there! Not only has he always been on the ball of my personal account, but my business account! He has resolved issues with other banks in a timely manner when he didn’t have to! Every time I go on he always has a smiling face and is easy to work with.”

Joshua K.

Member

“Been a loyal member for years! Keep your account positive and make your payments. If life happens keep them updated, as they have ways of working with you. I am glad they are a part of my financial family.”

Chris P

Member

“If you’re in the Rapid City area and you’re looking to drop the elbow off the top rope, Macho Man style, then look to Sentinel Federal Credit Union! Their customer service is off the hook and when you call you never get a robot or an automated answering machine! I don’t think I’ll trust another big bank with my money for as long as I live! By the way, I don’t even live in South Dakota!”