ART-Phone Banking

24 Hour Audio Response Teller

ART lets you do your banking by phone, 24 hours a day, seven days a week. You can talk directly to our computer, which can quickly give you account balances, deposit amounts, transfer funds, make loan payments, and a lot more. Best of all you can avoid the $2 "transaction and information" fee because ART is free!

Why do we charge a $2 fee for calling the Credit Union? Please don�t take it personally, it�s not that we don�t want to talk to you. We�ve found that many calls, like those asking for account balances and for the amount of the last deposit, could easily be handled by an automated system like ART. By using this system, our staff and phone lines would then be more available for members to make loan appointments, wire money, and other requests that require a personal response.

To Get Set up for ART:

Click here to e-mail your request.
Call us, click here for phone numbers.
Stop by any office, click here for locations.

To Use ART:

Call the ART number 923-1448 or outside the Rapid City area 1-866-923-1448.
Enter your member number followed by the # key.
Enter your four-digit PIN #.
For those with old PIN�s, if it�s more than four digits, enter the first four only. If it�s three digits add a zero to the end of the number.
Enter a transaction code.
To end your session, enter 98, or hang up.

(Note: If you forgot your PIN, please call any Credit Union office .)

Account Types:

Most common share types are shown below. Please refer to your Account Statement for other saving and loan types.

00 ----------- Primary Shares

10 ----------- Basic Checking

11 ----------- Bonus Checking

02 or 05 --- Youth Savings

03 or 04 --- Other Savings Accounts

06 or 07 --- Super Saver

Action Codes:
Transactions (1)

10 ----- Savings/Checking to Savings/Checking

11 ----- Savings/Checking to Loan

12 ----- Loan Advance to Savings/Checking

18 ----- Cross Member Transfer (separate authorization required to activate this feature)

25 ----- Credit Card (CC) Transactions

01 ----- CC Payment
1 ----- From Savings/Checking

# ----- Return to credit card menu
02 ----- CC Advance Menu
1 ----- Advance to account

4 ----- Advance to a check

# ----- Return to credit card menu
03 ----- CC Payoff Calculation
04 ----- CC Balance Information
05 ----- CC Last statement information
06 ----- CC Last payment
07 ----- CC Last five transactions
## ----- Return to main ART menu

Balance Inquiry (2)
30 ----- Checking Balance Inquiry

31 ----- Saving Balance Inquiry

32 ----- Loan Balance Inquiry

33 ----- Certificate Balance Inquiry

34 ----- IRA Balance Inquiry

Check Inquiry Menu (3)

40 ----- Last 5 Checks Cleared

41 ----- Last Checking Deposit

42 ----- Checks Cleared by Check Number

History Menu (4)

50 ----- Checking Deposits

51 ----- Savings (Share, IRA) Deposits

52 ----- Savings Withdrawals

53 ----- ATM Transactions

54 ----- Direct Deposits

55 ----- ACH Withdrawals

Dividends and Interest (5)

60 ----- Year-to-date Dividends

61 ----- Year-to-date Interest (Paid)

62 ----- Prior Year-to-date Dividends

63 ----- Prior Year-to-date Interest (Paid)

64 ----- Last Dividend Amount

Other (7)

81 ----- Loan Payoff Status

82 ----- Calculate Loan Amortization

90 ----- Date & Time Inquiry

96 ----- Change Authorization (PIN) Code

97 ----- Inquire About Another Member #

98 ----- Terminate Call

99 ----- Help

## ----- To go back to the Main Menu

Note: Federal Law requires a limit of 3 transfers per month via telephone from any savings account other than checking.

Be sure to enter 98 to end the conversation when you have completed all of your transactions.